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Payment and Delivery


Payment and Delivery

1) You can make Money Transfer or EFT (Electronic Fund Transfer) to our (TL) accounts at Akbank, Finasbank, Garanti Bank, T.İş Bank and Yapı Kredi banks.
2) You can benefit from our online single withdrawal or online installment opportunities on our website with your credit cards. For online payments, your credit card will be charged at the end of your order. For orders canceled due to order cancellation or stock issues, the refund will be made to your credit card within 3 business days.
3) Order Price Refund In case of possible order cancellation; XXXXXX Limited Company refunds the product price to your account and/or credit card within three business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's finance unit.
4) Delivery We take care to deliver the products you order on the same day. For products that require a lead time, the cargo delivery time is 3 business days as stated in the product detail. You will be notified in case of possible delayed delivery. In order for the product delivery to be carried out smoothly, please specify the address of your current location as the delivery address. Your requests will be processed according to the delivery type you specified at the end of the order. Products to be sent from our Istanbul-based company will be sent by XXXXXXXX cargo company. Once your orders are approved, they will be delivered to the cargo company within 2 (two) business days at the latest. You can discuss different delivery conditions by consulting our customer representative. Additionally, cargo deliveries are only valid for Türkiye.
5) Payment Tracking If the relevant system cannot complete the transaction due to any problem, our visitor will be informed about this situation on the payment page. In case of any error in the specified address, the orderer will be contacted about the order that could not be delivered. The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent following the transfer of the order. We have a responsibility towards both the customer and the bank whose credit card system we use regarding delivery. Please be careful! Open and check the packages you think were damaged during shipment in front of the representative of the company you received them from. If you think there is any damage to the product, do not receive the product by keeping a report with the cargo company. Once the product is received, it is assumed that the cargo company has fully fulfilled its duty. If the product is damaged: Send the report you have prepared to the fax number 0212 XXXXXXX as soon as possible and report the situation to the e-mail address XXXXXXXX@XXXX.com. Once you complete these procedures, we will process your package and ensure the delivery is repeated as soon as possible. If you briefly explain in this e-mail why you want to return the product, you will help us in our work on the product.