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Warranty and Cancellation & Return Conditions

WARRANTY - CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS

GENERAL:

If you place an order electronically through the site you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other relevant legal provisions regarding the sale and delivery of the products they purchase.

Shipping costs, which are the cost of shipping the product, will be paid by the buyers.

Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.

The purchased product must be delivered complete, in accordance with the qualifications specified in the order, and with documents such as warranty certificate and user manual, if any.

If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date of learning of this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay for the product he purchased or cancels it in his bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if it is determined that the credit card with which the Buyer paid has been used unfairly by unauthorized persons and the price of the product sold has not been paid to the Seller by the relevant bank or financial institution, the Buyer; Return the product subject to the contract within 3 days at the expense of the SELLER. It must be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS:

If force majeure circumstances that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer will be notified. The buyer may request to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is eliminated. If the buyer cancels the order; If payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the buyer made the payment by credit card and cancels it, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is exercised, the goods/services must not be used. The invoice must be returned together with the product.

RIGHT TO WITHDRAW:

BUYER; He/she may exercise his/her right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the address indicated, without incurring any legal liability. or without giving any justification, it does not accept criminal liability, provided that it notifies the SELLER via the contact information below.

SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY

NAME/TITLE: NİŞANTAŞI COSMETICS
ADDRESS:Ataköy 7th – 8th – 9th – 10th Section Istanbul
E-MAIL: info@nisantasikozmetik.com
PHONE: 08503800101

DURATION OF THE RIGHT OF WITHDRAWAL:

If the buyer purchases a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service performance begins with the approval of the consumer before the right of withdrawal expires.

Expenses arising from exercising the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, written notification must be made to the SELLER within 14 (fourteen) days via registered mail, fax or e-mail and the product must not have been used within the scope of "Products Used". This agreement includes the provisions "Right of Withdrawal Cannot Be Exercised".

DURATION OF THE RIGHT OF WITHDRAWAL:

If the buyer purchases a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service performance begins with the approval of the consumer before the right of withdrawal expires.

Expenses arising from exercising the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, written notification must be made to the SELLER within 14 (fourteen) days via registered mail, fax or e-mail and the product must not have been used within the scope of "Products Used". This agreement includes the provisions "Right of Withdrawal Cannot Be Exercised".

USE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution during the return. Order returns for which the invoice is issued cannot be completed on behalf of the institutions unless the RETURN INVOICE is issued.)
Return form: The products to be returned must be delivered complete and undamaged, including their box, packaging and standard accessories, if any.

RETURN CONDITIONS:

The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within 10 days at the latest after receiving the notice of withdrawal, and to take back the goods within 20 days.

If the value of the goods decreases or the return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to improper use of the goods or product within the right of withdrawal period.

If the campaign limit amount determined by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

Products for which the Right of Withdrawal cannot be exercised:

Underwear bottoms, swimsuit and bikini bottoms, make-up materials, disposable products, products prepared in line with the BUYER's request or clearly personal needs and cannot be sent back, products that are in danger of rapid deterioration or may expire, are delivered to the BUYER. Products that are not suitable for health and hygiene to be returned if their packaging has been opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines. Except for those provided within the scope of the subscription agreement, immediate execution in the electronic environment in accordance with the Regulation It is not possible to return services or intangible goods, audio or video recordings immediately delivered to the consumer. Books, digital contents, software programs, data recording and data storage devices, computer consumables if the packaging has been opened by the BUYER. In addition, it is not possible to exercise the right of withdrawal in accordance with the Regulation regarding services that begin to be performed with the approval of the consumer before the right of withdrawal expires.

Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be returned unopened, untested and intact. . packaging. and they must be unused.

DEFAULT AND LEGAL CONSEQUENCES

BUYER accepts, declares and undertakes that in case of default in credit card payment transactions, he will pay interest within the framework of the credit card agreement between the card holder and the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees incurred from the BUYER, and in any case, in case of default due to the BUYER's debt, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our bank accounts (TL).

You can benefit from online single payment or online installment opportunities with your credit cards through our website. For online payments, the amount will be charged to your credit card at the end of your order.